Privacy Policy

 

Effective Date: 2nd July 2025
Company Name: Tide Table Logistics Ltd
Website: https://tidetablelogistics.com
Contact Email: legal@tidetablelogistics.co.uk | info@tidetablelogistics.co.uk

1. Introduction

Tide Table Logistics Ltd (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website https://tidetablelogistics.com, contact us via email, or engage with our logistics and trade-related services between Ghana, the UK, and beyond.

2. What Information We Collect

We may collect the following types of personal data:

  • Full name and contact details (email, phone number)

  • Company name and position/title

  • Shipping or trade-related information provided through inquiry forms

  • IP address and browser/device data

  • Communication records (email or phone)

  • Any other information voluntarily provided through our contact forms or business interactions

3. How We Use Your Information

We use your data for the following purposes:

  • To respond to your inquiries or service requests

  • To provide our logistics, trade, compliance, and consultancy services

  • To maintain internal records and documentation

  • To comply with legal obligations (e.g., KYC/AML checks)

  • To improve our website, services, and customer communication

  • To send relevant updates or notifications (only with your consent)

4. Lawful Basis for Processing

We process personal data based on:

  • Your consent (when contacting us or submitting forms)

  • The performance of a contract or pre-contract steps

  • Legal obligations (such as compliance with UK/Ghanaian regulations)

  • Our legitimate business interests in providing trusted logistics services

5. Data Sharing and Third Parties

We do not sell or rent your personal information. We may share data with:

  • Trusted logistics, compliance, and trade partners involved in service delivery

  • Legal, regulatory, or governmental bodies when required

  • Professional advisors or consultants under confidentiality

All third parties are required to respect the security of your data and to process it in accordance with the law.

6. International Transfers

As a Ghana–UK based business, we may transfer your data between these jurisdictions. We ensure any data transfer outside the UK or EU complies with applicable data protection laws and uses appropriate safeguards.

7. How We Protect Your Data

We implement technical and organisational measures to safeguard your personal data, including:

  • Secure server infrastructure and encryption

  • Access controls and authentication

  • Staff training and confidentiality agreements

  • Regular security reviews

8. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, or to comply with legal, tax, or regulatory obligations. After this period, data is securely deleted or anonymised.

9. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of inaccurate data

  • Object to or restrict certain types of processing

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) or Ghana Data Protection Commission (DPC)

To exercise your rights, please contact us at legal@tidetablelogistics.co.uk.